Redefining SEO for the Real WorldJan30
Posted in Business, MarketingNo, I’m not talking about search engine optimization. I’m talking about a much more important, much more universal SEO. I’m talking about Shopper Experience Optimization (I also call it CEO – customer experience optimization). You See, I Believe… that consumers buy experiences, not products. An awesome experience will always win when two products are similar. This is mostly because when the experience is better, the product seems better (regardless of technical specs). What Is Customer Experience? In the traditional marketing mix, Product and Place combine to create the experience. In the extended marketing mix, you can also throw in Process, People, and Physical Evidence. Further, I think that promotion is only truly effective if you provide a kick-ass experience, and price is controlled...
Read The Rest →-
Why You Should Take a Second Look
Posted in Leadership, MarketingJan25I love to be sarcastic. I’ve developed this weird ability to use sarcasm to make people laugh. But how can you be sarcastic on social media (or through the written word in general)? It’s difficult for sure. I make a lot of sarcastic comments on...
-
Are You Working So Hard That You Hurt Your Business?
Posted in EntrepreneurshipJan19What was your new year’s resolution? Most people try losing weight, being healthier, or something similar. Me? I’m trying to work less while producing more. I’ve been fortunate enough to learn something important very early in life: working your butt off isn’t always the best...
-
7 Lies Web Designers (And Optimizers) Like To Tell
Posted in Search Engine Optimization, Web DesignJan16Warning: This post is a bit of an angry rant against all the crappy web designers and optimizers who make my life harder. Unfortunately, web design as an industry (along with search engine optimization, also known as SEO) has given itself a tarnished reputation. I...
-
The 177% System For Faster Business Blogging
Posted in ContentJan12You don’t need another guide on how to structure a blog post. There’s plenty of excellent articles about that out on the web. But as an entrepreneur, it might be difficult for you to find the time to constantly create new content. It doesn’t have...
-
What Playboy Can Teach Us About Business
Posted in BusinessJan09At its peak, Hugh Hefner’s Playboy Enterprises was valued at over $1 billion. It’s an iconic brand that’s stood the test of time. Playboy owns adult entertainment. It’s unlikely that any brand will touch upon it’s legacy. But I’ve got a secret for you: Playboy isn’t...
-
Do You Make These 18 Internet Marketing Mistakes?
Posted in Content, Internet Marketing, Usability, Web DesignJan05I don’t mean to pick on you. But I just can’t stand by and watch you make these mistakes in your internet marketing. I’m sure you understand. You do, after all want to work less and make more money, right? The problem is that there’s...
-
How to Use User Personas – The Ultimate Guide
Posted in TargetingJan02If you have any online presence, you should be using user personas. Even if you don’t have a website. But let’s start with the basics. User personas are based on buyer personas. If you’ve been in business for any length of time, you already know...
-
Originality is Overrated
Posted in Content, EntrepreneurshipDec29Humans have been around for tens of thousands of years. Heck we’ve even been advertising for thousands of years. Chances are that someone’s already thought of your “innovative” idea. Sorry to burst your bubble. Being original is way overrated. You ponder for weeks to come...
-
How Much Is Your Navigation Costing You?
Posted in Usability, Web DesignDec26No, really. It’s a valid question. Website navigation is simple yet so important. It’s often not given the attention it deserves in the web design process. According to Usability.gov studies have revealed some pretty incredible stats: People can’t find the information they seek on a...
-
“Friends With Benefits” Teaches Us About Missed Opportunities
Posted in EntrepreneurshipDec22Here's a lesson about missed opportunities from an unexpected source. Enjoy!
-
Warning: Testimonials Can Destroy Your Credibility
Posted in Customer Service, EntrepreneurshipDec19Right now you’re thinking I’m full of crap. It’s true though! The key word here is can. You see, many small businesses just blindly throw up a page on their website listing all their testimonials. That, or they ask all their friends to review them...
-
The Britney Spears School of Branding
Posted in Branding, EntrepreneurshipDec15What do the most powerful brands have in common? They have an army of loyal brand ambassadors willing to spread their message across the world. I read an interesting book a few weeks ago by Mark Hughes (pick up Buzzmarketing from Amazon.com – affiliate link)....
-
3 Reasons Your Website Doesn’t Produce Results
Posted in Content, Technology, UsabilityDec12I meet so many small business owners who have a “brochure” website up and don’t really know why. It’s hard to justify spending anything over a few bucks a months when you don’t understand what the product can do for you. It’s not their fault...
-
What A Road Can Teach You About Success
Posted in Entrepreneurship, LeadershipDec05Have you ever thought about our transportation infrastructure? It’s really something quite amazing. Millions upon millions of miles of paved roads connect us to each other. Yet it seems like there’s a lot of waste in roads. They wander and curve all over the place....
-
One Secret To Being A Happier Boss
Posted in LeadershipNov28It’s no secret: managing employees can give you a a major headache. But in my experience there’s one secret that can solve all of your problems. I’ve seen it around me and in my own life (both as an employer and employee). The answer you’re...
-
How to Screen Your Customers
Posted in Entrepreneurship, SalesNov21It’s easy (especially when you’re starting out) to work with any and all potential clients. You don’t think to screen your clients when you need the money to stay afloat. But in my experience, it’s not always beneficial to “dog it out” and work with...
-
Using Angry Customers As A Brand Building Tool
Posted in Customer ServiceNov14Let’s be honest: we all make mistakes. There’s nothing wrong with it, either (as long as we learn from them). Making mistakes is a part of being human. And most clients understand that. But once in a while, you’ll come across a customer that will...
-
What Google’s Latest Update Means For Small Businesses
Posted in MCG News, Search Engine OptimizationNov07Google announced that they changed their algorithm again (a little more than eight months after the major “Panda” update) in a blog post last Thursday (November 3rd, 2011). The History Behind Google’s Panda The Panda update was designed to shift the focus of Google’s algorithms...
-
3 Clients You Should Fire
Posted in Entrepreneurship, SalesNov01If your organization has clients, you’re eventually going to have to fire one. It’s inevitable. As much as we’d like to believe it, none of us is perfect. We can’t get along with every single consumer, and there are consumers that are just never happy....
-
A Lesson About Leadership From The Boston Red Sox
Posted in Business, EntrepreneurshipOct27You may have heard about the Red Sox’ latest nightmare in the clubhouse and leadership. Those troubles reared their ugly face in September when the team suffered a historic collapse after starting the season one of the favorites to become world champions. There’s been a...
-
How to Beat the Fear of Failing
Posted in EntrepreneurshipSep06UPDATE: I heard this great quote from Seth Godin in an interview on Entrepreneur.com, and I just had to include it here: If I fail more than you do, I win…Be sure the cost of failing is less than the cost of opportunity. It’s always...
-
6 Tips For More Productive Networking
Posted in Entrepreneurship, NetworkingAug31Are you one of so many folks that strives to be an influencer in their local community? Do you devote hours of time to networking groups (and sometimes some hefty fees too), but see little monetary return? At MCG, we’ve built our entire client base...
-
The Real Truth About Sales
Posted in Marketing, SalesAug23Have you ever wondered what the difference is between a salesperson and a marketer? Don’t they have the same goal? Well yes. By the way, just so you don’t get confused, every business has salespeople. They just sometimes happen to be in disguise. For example,...
-
7 Steps to an Effective Menu
Posted in Graphic Design, RestaurantsAug18Have you ever gone to a restaurant, looked at the menu, and said, “Wow, this is just absolutely beautiful!” I didn’t think so. But there’s also the other extreme where the menu doesn’t do anything for you at all. We recently delved into the dark...
-
6 Traits Shared by Musicians and Entrepreneurs
Posted in Entrepreneurship, MusicAug11Music is easily one of the toughest businesses to be in. Yet so many musicians dog it out year after year with the hopes of someday “making it big”. There’s a lot that we entrepreneurs can learn from musicians (and vice versa). So what does...
-
How and Why to Find Your REAL Target Market
Posted in TargetingAug04What is a target market? Entrepreneur.com defines a target market as “a specific group of consumers at which a company aims its products and services”. They’re the folks most likely to buy from you. At MCG, we’re proponents of the whole “relationship with your customer”,...


