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Redefining SEO for the Real World
Jan
30

Posted in Business, Marketing

No, I’m not talking about search engine optimization. I’m talking about a much more important, much more universal SEO. I’m talking about Shopper Experience Optimization (I also call it CEO – customer experience optimization). You See, I Believe… that consumers buy experiences, not products. An awesome experience will always win when two products are similar. This is mostly because when the experience is better, the product seems better (regardless of technical specs). What Is Customer Experience? In the traditional marketing mix, Product and Place combine to create the experience. In the extended marketing mix, you can also throw in Process, People, and Physical Evidence. Further, I think that promotion is only truly effective if you provide a kick-ass experience, and price is controlled...

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